Terms and Conditions

Last updated: May 25, 2026

Please read these terms and conditions carefully before placing an order on our website. By placing an order, you agree to be bound by these terms and conditions.

General Information

These terms and conditions govern your purchase of products from our online store. When you place an order with us, you enter into a binding agreement to purchase the products you have selected.

Seller Information:
FK Høyvík
For inquiries, please contact us through the contact information provided on this website.

Order Confirmation:
When you place an order, you will receive an email confirmation with details of your purchase. Please review this information carefully and contact us immediately if there are any errors.

Prices:
All prices are displayed in the local currency and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time, but changes will not affect orders already placed.

Product Information:
We strive to display product information, including descriptions, images, and prices, as accurately as possible. However, we do not warrant that product descriptions or other content is error-free. If a product is not as described, your sole remedy is to return it in accordance with our return policy.

Payment Options

We accept the following payment methods:

• Credit cards (Visa, Mastercard)
• Debit cards
• Other electronic payment methods as displayed at checkout

Payment Processing:
All payments are processed securely through our trusted third-party payment providers. We do not store your payment card information on our servers.

Payment Authorization:
Your payment will be authorized at the time of order placement. The actual charge to your account will occur when your order is processed for shipment.

Failed Payments:
If payment cannot be processed or is declined, we will contact you to arrange an alternative payment method. Orders cannot be fulfilled until payment is successfully processed.

Pick Up

Pick Up Location:
All orders must be picked up at our designated location. The pick up address and instructions will be provided in your order confirmation email.

Pick Up Time:
Your order will be ready for pick up within the timeframe specified in your order confirmation. We will notify you by email when your order is ready to be collected.

Pick Up Hours:
Pick up is available during our regular business hours. Please contact us if you need to arrange a pick up time outside of normal hours.

Identification:
Please bring your order confirmation and a valid form of identification when picking up your order. Orders will only be released to the person who placed the order or an authorized representative.

Uncollected Orders:
If your order is not collected within 30 days of the ready-for-pickup notification, we reserve the right to cancel the order and issue a refund.

Right of Returns

You have the right to withdraw from your purchase within 14 days of picking up the product, without giving any reason. This is in accordance with consumer protection laws in the EU and similar jurisdictions.

Return Conditions:

• Products must be returned in their original condition and packaging
• Products must be unused and with all original tags and labels attached
• Products must be returned to our pick up location during business hours
• Certain products may be excluded from returns for hygiene or safety reasons

Return Process:

1. Contact us within 14 days of picking up your order to initiate a return
2. We will provide you with return instructions and confirm the return location
3. Bring the product back to our location in its original packaging
4. Bring your order confirmation and proof of purchase
5. Once we inspect the returned product, we will process your refund

Refunds:
Refunds will be processed to your original payment method within 14 days of our receipt and inspection of the returned product.

Template for Returns

To exercise your right of withdrawal, you may use the following template:

Complaints

If you receive a defective or incorrect product, or if you have any complaints regarding your order, please contact us as soon as possible.

Defective Products:
If a product is defective or does not match the description, we will replace it or provide a full refund. You must notify us of the defect within a reasonable time after picking up the product.

Complaint Process:

1. Contact us with details of your complaint, including your order number and photos of the issue if applicable
2. We will review your complaint and respond within a reasonable timeframe
3. We may request the return of the product for inspection
4. Once we verify the issue, we will offer an appropriate remedy (replacement, repair, or refund)

Warranty:
Products are covered by the manufacturer's warranty, if applicable. Warranty terms vary by product and manufacturer. Please retain your order confirmation as proof of purchase.

Template for Complaints

To file a complaint, you may use the following template:

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your purchase or use of our products.

Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product.

Dispute Resolution

If you have a complaint that cannot be resolved through direct contact with us, you may be entitled to use an alternative dispute resolution service. Details of applicable consumer dispute resolution bodies will be provided upon request.

Changes to Terms and Conditions

We reserve the right to update these terms and conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of our website after changes have been posted constitutes acceptance of the modified terms.

Contact Information

If you have any questions about these terms and conditions, please contact us through the contact information provided on this website.

Version: 1.0
Effective Date:

December 22 2025